FREQUENTLY ASKED QUESTIONS

Q: How can I register to bid online?
A: Please select “Bidder Registration” from the menu “Auctions” of the website. Please note that bidder registration closes 2 hours before the auction.
Q: How do I bid or watch a live auction?
A: Links will be available 1 hour before each session on www.antiquorum.swiss , our live system is fully compatible with mobile devices via a web browser.

Click « Bid Live » to bid (You must be registered for the auction and approved by the Antiquorum bidder manager)

Click « Watch only » to watch the auction.

It is important to know that since December 2018, the Antiquorum app is no longer available, we will work on a new release in the future. Clients will only be able to bid or watch the auction via web browser on www.antiquorum.swiss. Due to this change, we suggest uninstalling all previous Antiquorum Apps.

Q: I’ve been an active bidder in the past, but my email and password are not working. Why is that?
A: Since December 2018, Antiquorum has changed the online bidding platform. For security reasons, all bidders must reset their password to enable login.
Q: Why is my bid request pending ?
A: Please note that to complete your registration and bid at auction you need to send us either a copy of your Passport or any official ID document.
To send via E-mail: registration@antiquorum.swiss
Please note that Antiquorum usually approves a bid request within one business day.
Q. Where Can I Find the Antiquorum Auction Online Bidding App?

A. Since December 2018, the Antiquorum App is no longer be available. We are currently working on a new release; at the moment you only able to bid via web browser on www.antiquorum.swiss. Due to this change, we suggest uninstalling all previous Antiquorum Apps.

Q: What are the requirements to use the Online Bidding System? Do I need to install a PlugIn on my internet browser to use the bidding system on Pc or Mac?

A: Online Bidding System Requirements:

“Windows” operating system based computers:
“Chrome” with the latest “Adobe Flash Player”.

“Mac” operating system based computers:
“Chrome” with the latest “Adobe Flash Player”.

“iOS” operating system based devices:
“Safari” browser.

*The above requirements ensure the best performance of Antiquorum’s Bidding System.

** Antiquorum Bidding System should work with “Internet Explorer” browser versions 8 and 9 with the latest “Adobe Flash Player”. However, it is strongly recommend using “Chrome” or “Safari” on a “Windows” based computer.

In order to use the bidding web application, make sure you have installed the latest Version of Adobe Flash Player on your web browser. This is the only PlugIn you will need. To get the best possible experience on our desktop bidding application, we recommend you use Google Chrome. Please use the link below to verify whether your Adobe Flash Player is already installed and working:
https://helpx.adobe.com/flash-player.html

Q: I have the Antiquorum app instaled on my phone or tablet but it doesn't work.
A: As previously stated, we are working on a brand new release of the App, we suggest you subscribe to our newsletter to receive all notifications. We recommend disinstalling all previous versions of the Antiquorum App.
Q: Can I watch the live auction on my mobile phone or tablet using the Antiquorum application?
A: No, since the Antiquorum App is no longer available, you will only be able to watch the live auction via your web browser, on www.antiquorum.swiss.
Q: When does the absentee bidding close?
A: The absentee bidding closes 2 hours before the auction.

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